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Updated by user Feb 25, 2015

Ok ... Update on my wife's (Bassinbunny) issue with Lucky Tackle Box.

I had corresponded with Britni through her email address provided weeks ago. The first email consisted of letting me know things like this could happen and do at Lucky Tackle Box and assured me she'd have the two missing lures sent right away. The next email was a couple days later asking me what the two hard lures missing were from the January 2015 box we had received. I again was assured that the identity of the 2 lures missing would be sent right out and we were feeling quite happy with the customer service concern and Notion to make things right.

We haven't recieved anything at this point and I am only giving the bad weather being to blame for the delay. I'd like to think a quality company giving the effort to post and visually show such caring will actually do so. I called today and left a voice message for Britni to please Call me today the 25th and I will keep you all posted on the or if the call comes.

And of course everyone the weather has been bad and I'm really keeping that in play for the delay and of course if the missing lures come I can honestly say that Lucky Tackle Box is awesome because they got the goods but even more so because they really care about their image by posting full intent to resolve an issue on a site for the world to see and *** well do it because they have Integrity. I will gladly post pictures even of the lures when they get here to show they walk the walk.

Original review posted by user Jan 21, 2015

Hello all,

Not that I'm posses as much as I am very confused at this point... I recently tried the 4.99 dollar test subscription to lucky tackle box... And when I had received the much touted first box I did not receive the hard bait (biovex crank) or the jig (arkie) ... Is this due to the first box only being 4.99? If this is the case,why was this not clearified?... I did find the soft plastics included to be absolutely fantastic! Could I please get someone from customer service to please contact me?... It's been well over a week since I had sent my initial correspondence.

I'd hate to misunderstand what can easily be understood through solid communication.

Reason of review: Problem with delivery.

Location: Houston, Texas

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Becki Jnt

Incredible... I'm absolutely happy and satisfied by the way Lucky Tackle Box stood by their promise.

Thank you to Britni and the rest of the staff for being honest and caring. To all reading or have ever wondered or even perhaps having an issue...understand you are dealing with really kind and genuine folks.

Lucky Tackle Box has proven some of the best quality in product as well as excellent customer service...some of the best I've ever experienced in my LIFE!

Thank You so very much.

Guest
reply icon Replying to comment of Becki Jnt

What is fhe number ? I have yet to get an email back and im pretty upset i didnt get a boxs and they took my money

Becki Jnt

Hello all just got off the phone with Britni! This she was really nice and let me know we should be getting those missing lures anyday! :) they are busy folks and we are very happy to continue with Lucky Tackle Box.

Guest

Hey there!

I am so sorry to hear you did not receive a complete box! This is simply due to human error in the packing process. Please contact me directly at britni@***.com and I will get the missing items out to you as soon as possible!

You can reach us any time at the e-mail above or 9am-5pm PST at 1-86*-***-****

Thanks!

Britni

Guest
reply icon Replying to comment of Guest-943344

We are waiting on Britni's response.

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