Anonymous
map-marker Vineland, New Jersey

The worst I ever had

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I tried canceling my subscription like 3 months ago because they kept sending me crap baits, when I went to cancel they wouldn’t allow me. So I tried calling and got an automated voice mail to call back so I did about 5 separate occasions and same thing, I tried email and nothing. Then no box for 3 months and all of a sudden I’m getting charged with no shipping information, still will not allow me to cancel. I’ve reported them to the bbb as many other people have done before me
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1 comment
Guest

Happened to me as well, as many others. My bank told me they don't charge it as a re-occurring so I had to cancel my Debit Card and get a new one so LTB doesn't have any accurate information anymore.

Sharonica Eyx

Cancellation

Need to cancel my subscription also was wondering what someone needs to due to get you all to carry there products
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Pros:
  • Great when it shows up
  • Boxes when they actually arrived
Cons:
  • Customer sevice
  • Customer service
  • No communication
Reason of review:
Poor customer service
Anonymous
map-marker Lovington, Illinois

Haven’t received package!!!!

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Purchased a year subscription in January still have 6 boxes left to receive. Haven’t received July yet and June’s box I had already received the stuff that was in it from a prior month. I have tried emailing and calling and got nowhere I want to cancel and the rest to be refunded or give the boxes.
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Anonymous
map-marker Columbia, South Carolina

No customer service

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I ordered the 3 month subscription of bass boxes first of may 2019 and only received one box. here it is the end of august 2019 i have tried multiple times to contact the company. the phone number tells you to email them and i've emailed them 4 times and still no response
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Jason F Fjy

Bad customer service

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Been 2 months and get get ahold of anyone there through phone or email. Say skip order but I never cancelled my subscription. Just wish I could get sum answers.
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Pros:
  • Good baits
Cons:
  • Poor customer service
  • No communication
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Mickayla Gbc

Missing order

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Nothing has happened because noone answers the phone!!!!!! I have emailed SEVERAL times!!!!!!
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Loss:
$143
Pros:
  • Nice products
Cons:
  • Hard time cancellation
  • Customer sevice
  • Boxes not showing up on time
Reason of review:
Poor customer service

Preferred solution: Full refund

Ellanora Suy

This company is trash.

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I have been trying for over a month to reach someone in customer service to cancel my subscription. Then today i see they took money for a box. I have called and i have emailed with no way of getting through i want refunded, the box to be canceled as well as subscription.
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Cons:
  • Everything especially customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

william n Rbn

Not a way to do business

When I was a customer for 6 months I received 3 emails a month about my shipments. I have not received an email in 2 months and then I get on my bank account this morning and find I have been charged $90.

So then I try to call and talk to someone to resolve the situation and guess what I get. A smart *** message from you guys saying I am leaving mad and see you later.

This is my second stint with this company I have spent quite a bit of money here I don’t deserve to be treated this way. I want my money back.

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Loss:
$90
Cons:
  • Charged me something i did not order
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Rochelle Buo

They went out of buisness, they don't have a contact number and have also charged several other people for their boxes after cancellations. Check out the better buisness bureau on them. It's crazy.

Anonymous
map-marker Brandon, Mississippi

Havent received box for june july or august

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havent gotten boxes for june july or august. been trying to call support for 2 weeks never have anyone to take call it just hangs you up.
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Danial Mfy

Canceling my order

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I have been trying cancel my subscription for over 2 months and every time I call and email I get a response of no agents available and email that it doesn’t work. I have been charged for the past 3 months and I don’t want them.
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Loss:
$75
Pros:
  • Good baits
  • Boxes when they actually arrived
  • Available lures for purchase
Cons:
  • Cancellation policy
  • No communication
  • Website
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Meagan Zoc

I have moved 3 months ago. I dont know who your deliver to buts not me

I do not want to dispute this but I have received no packages for 4 months yet I have been charged for 4 months did not realize it until your email said shipment confirmed and I looked at the address that is not my address I need someone to contact me immediately to 256 348 ****
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Loss:
$120
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Carrollton, Texas

Still no response or box

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I still have not heard back, I still have not received a box even tho I’ve already paid for it.
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Reason of review:
Not as described/ advertised
Chasity H Faq

IMPOSSIBLE TO CANCEL

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I have been trying to cancel my box since April-May and have not been able to get in contact with this horrible company. They continue to take $26.99 out of my account every month but I don't want this anymore!
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Loss:
$54
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Are they still a company?

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Still getting charged and haven't received anything in months. Try calling and get hung up on my automated machine. Try emailing with no response? How are they still charging each month!!!
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1 comment
Rochelle Buo

Check the better buisness bureau. They are out of buisness, same thing happened to me.

Charged me and didn't send anything.

They have no contact number. Total scam.

Bobby C Uwj

Owner

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The owner is Richard Marks. He lives in Brentwood (Los Angeles) and he is spending all of your money. His number is 310-774-****.
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Loss:
$300
Cons:
  • Scam
Reason of review:
Poor customer service
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